I already contacted Steam Support so please don't comment telling me to do it. The button clicked every time, so I thought mechanically everything should be ok. 6 nm APU. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Received my replacement on 3/29 or 3/30, I forget. ago. Tech Support. Video here. Simply run the tool or commands the other way around to restore the backup to your new deck. Your Steam Deck should now power down into storage mode. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. They received my Steam Deck a couple days ago. YMMV : r/SteamDeck. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. Valve might not actually fix your Deck and just send you a replacement instead. Amarand Agasi Nov 27, 2022 @ 1:21pm. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Quality Control performed full function test. they may let you pay for a repair though. how long have you waited to get your RMA? I. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. I still have no update and waiting for a new unit to be shipped to me. Yes, a technician can tell that's what happened. my Replacement Deck has arrived. Check to make sure you've included everything, including the RMA form. Donations are appreciated, but not necessary:paypal. I have no idea what valve are doing with it at the moment unfortunately. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. I contacted valve for tech support they were unable to resolve it and issued an RMA. Getting a little bit impatient at this point. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. Thanks all. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. Unit arrived at warehouse (Netherlands) on April 4th. Rumble motors are in controllers like Xbox or playstation. Have the RMA paperwork in the box as the first thing support would look at when opening it. Last edited by @R+5; May 27, 2022 @ 11:08am #2. We don't have additional details to provide at this time. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. My fan RPM is above. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. We don't have additional details to provide at this time. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. RMA turnaround time also seems to be atrociously bad. If your device is out of warranty, the company will offer to fix it up. The entire process, from filing a support ticket, to sending your Deck, to getting. Charger, deck, case, microfiber, etc. Not sure if these parts are compatible or if there are better options. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. I still have no update and waiting for a new unit to be shipped to me. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. I had to RMA my Steam Deck because the left stick click was faulty. 25 pm. - RMA process gets started on May 17th. Received UPS shipping return label on Monday - shipped it the same day. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. 2. how long have you waited to get your RMA? I. Buy it with a credit card that gives you an extra 1 year warranty. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). subscribers . So. no, ive bought many things with 30 day return periods. Go to setup utility. #15. my advice for anyone reading this. 8/6 new deck is on. Valve was really quick and after 3h I had my DHL shipping label for return. 30/03 -> Valve sent me a new Steam Deck. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. Illustrious_Slip_714. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. or maybe glue a chain that you can link to a backpack or something. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. mcbwg Nov 20, 2022 @ 4:46pm. And now that I've sent it out, they told me it would take 3-5 days to process. ) Step 2: Remove the shield screws and then the shield itself. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. Applied updates and all that jazz. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Unit arrived at warehouse (Netherlands) on April 4th. 1 week turnaround time to repair fan in Steam Deck - pretty quick. Ball park, what can i be looking at before it gets sent back? Locked post. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). . I just got my new deck today. my Steam Deck stopped charging after connecting it to an USB Hub. my Steam Deck stopped charging after connecting it to an USB Hub. my new friend May 13, 2022 @ 10:06am. put your RMA slip inside the steam deck box. Also, every time you open the Steam Deck, you degrade it. I had a minor problem with haptics on my steam deck. how long have you waited to get your RMA? I. When the time comes, support will email you a new tracking number. I still have no update and waiting for a new unit to be shipped to me. Ace-_Ventura •. 1. The console is at 50-55C, so nowhere near throttling. The replacement module from ifixit comes with the new sticks already on it. H. my Steam Deck stopped charging after connecting it to an USB Hub. So I soon get my third SteamDeck. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Steam Deck RMA time question. Steam Support, Oliver Nog english is not my first. Has anyone who went through the RMA process gotten a replacement yet?. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. Not at the moment. I see many people having trouble with Wifi randomly shutting off oot of the box. (You can leave the one holding the heat sink on in place!) 3. #4 < > 4. Perhaps it's not refurbished 😅. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. Every time you take apart that silver sticker, it gets worse. Contacted support, got RMAed, no problem. 1280 x 800 HDR OLED display. my Steam Deck stopped charging after connecting it to an USB Hub. No company ever asked me to provide full contact details to initiate an RMA process before. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. Replaced the screen. Valve's support page recommends holding the power. Let me know if you still need help. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 9,031. It's doubtful steam will RMA as it was damaged by you . Include the following items inside the box: RMA instruction sheet, bar code up. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Only hard rebooting the deck or using the steam button to close the game would stop the issue. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Steam Deck > General Discussions > Topic Details. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. There are no rumble motors in the deck, so it will definitely feel weak. Tech Support. Steam initiated an RMA. Sort by: Results for "RMA" < 1 2 3. Choose Battery storage mode, and confirm. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. The worst RMA Experience. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. but nothing so far. I don't want to RMA. Here you can find the saved logfile. Day 1 steam deck compared to my RMA replacement. my Steam Deck stopped charging after connecting it to an USB Hub. Both left and right trackpad are not working. Go down and select Settings. Hi everyone, I'm currently looking at my third steam deck RMA. Steam Deck > General Discussions > Topic Details. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Steam Support will provide you with instructions. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Hold down the Volume+ button and press the power button. Unit arrived at warehouse (Netherlands) on April 4th. Make sure the white LED is on. It's like any other product or store you have ever bought anywhere. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. Literally nothing happens when using them. I still have no update and waiting for a new unit to be shipped to me. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. Unit arrived at warehouse (Netherlands) on April 4th. Unit arrived at warehouse (Netherlands) on April 4th. 1. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Unit arrived at warehouse (Netherlands) on April 4th. Eaten By A Dream. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. HourGlassGalaxy • 8 mo. Fking. © 2023 Valve Corporation. how long have you waited to get your RMA? I. . This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. ago. I contacted support, explained what happened and to their credit were very quick to issue an RMA. ( Yes, I know, some of you are scared. Print the shipping label and place it on the exterior of the box. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Steam Deck makes this high-pitched noise on any fan speed lev. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. The hardware failure rate for all PCs is somewhere between 0. Yes, it’s called EBay, for a fortune. maybe you could have them send you a new right joystick module rather. EU 512GB 18. All Discussions Artwork Videos News Guides Reviews. EDITED: 04. 9,031. my advice for anyone reading this. Mine booted up instantly, no issues. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. We'll see. The rma process is unlikely to solve that particular issue for you. 1. Total time was about 2 weeks. com my Steam Deck stopped charging after connecting it to an USB Hub. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. One in 1000 neediing an RMA is an acceptable. Unit arrived at warehouse (Netherlands) on April 4th. I was looking into the same. ) Open the Steam Deck rear casing. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. how long have you waited to get your RMA? I. I still have no update and waiting for a new unit to be shipped to me. Have the RMA paperwork in the box as the first thing support would look at when opening it. It reached the return center on August 5th and support said it had finished processing on August 9th. I got an email from a United Radio, Inc. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. how long have you waited to get your RMA? I. To. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. 30: New steam deck is sent to me (too bad they use GLS again). ago. Unit arrived at warehouse (Netherlands) on April 4th. Typical. Apr 22, 2002. 1. Deck started to load every scene at ultra low fps. 24/03 -> 8AM I sent the Steam Deck through DHL. you can later try to fix or help improve the. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Go down to Hardware section and select Model/Serial Numbers. • 10 mo. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. This was the answer: Thanks for providing the requested information. Got it back and it also has a stuck pixel. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. • 2 yr. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. So basically, every time you open the Deck, it loses. Buy a scalped steam deck on ebay, then rma it. 1. Submitted a ticket last Sunday to Steam. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Valve already has my address, so there is no business for a support. They just need to transfer the warranty to you if they registered it. 3. 3. Apr 7 (PM): Support Initiate RMA Process. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. arrived at. Aspiring_Gh0st. Steam Deck RMA process in the UK. Yeah that seems to be the general time frame I'm seeing online which sucks. Video/photograph and record everything prior to sending in your deck for any RMA work. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Got my Steam Deck back from a second RMA in December. Yes you can, warranty is with device not accounts or users. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. They sent me an rma shipping print on the 28th of november. SPARTAN VI said: Wife and I got our Decks today. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Photo: Prima Games. At the time I got the deck, I assumed it was a steam in the material and ignored it. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Every time you take apart that silver sticker, it gets worse. Expect that the return will be confirmed next week. You should only include your PSU if you are returning your device for a charging issue. Sorry for the backstory. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. . So basically I will have 3 choices:. great. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. 4" Diagonal display size. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. The repair shop replaced the right thumbstick and had it working for a little while afterwards. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. ago. saying they had ordered a repair part- no reference to a ticket number, item description. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. In Power you got Auto boot on AC attach. the RMA process is very slow, my deck arrived at Valve’s warehouse. How to check fan mfr without opening Steam Deck. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. ago. My deck freezing issue got solved without an RMA. Steam initiated an RMA. technically thats a faulty screen, anything thats not 100% is faulty. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. ago. how long have you waited to get your RMA? I. 2. Probably depends on your region and the amount of other RMAs though. Nonetheless I sent it back. #4 <. Record the tracking number from the shipping label and keep it in a safe place. Reply Dapper-Giraffe6444 •. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Let me know if you still need help. Please provide details about your issue. Steam initiated an RMA. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. I already contacted Steam Support so please don't comment telling me to do it. RMA warehouse sent final shipping notice (for new unit) 3/25. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. 05. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. I still have no update and waiting for a new unit to be shipped to me. Make sure your Steam Deck is off and plug it in using the charger. " "We're happy to announce that Steam Decks will start shipping in Japan, South. have fun waiting 3 weeks, i'm about to RMA mine for the second time. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. 5 weeks start to finish. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. #1. I left a couple notes inside asking for it back rather than a substitution. largelylegit. my Steam Deck stopped charging after connecting it to an USB Hub. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. Steam Deck Steam Gaming. (You can leave the one holding the heat sink on in place!) 3. Donations are appreciated, but not necessary:paypal. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. I truly think you'll be fine. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. They have it. Removing the battery cable when accessible. komodo. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. how long have you waited to get your RMA? I am based in Germany. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. * Now here is where we are going to deviate a bit from the steam support advice. When I went to lower the price eBay told me to list it at $940 because that was the average going price. List of troubleshooting. Video here. ) Push and hold the motherboard from the bottom towards the power button. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. . 188 comments. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Reply [deleted] • Additional comment actions. New comments cannot be posted. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. So I received my new deck, and at first glance everything appeared fine. how long have you waited to get your RMA? I. Easily the best purchase I ever made. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. got my Steam Deck yesterday. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. delivery. put it into battery storage mode, then wake with charger like then it arrived. darth miike Apr 30, 2022 @ 12:22pm. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. • 2 yr. ago. Hold Volume+ and press the power button once to boot into BIOS. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. shipped to valve rma center in netherlands 08. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Video/photograph and record everything prior to sending in your deck for any RMA work. Steam initiated an RMA. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Not necessarily, no. The Steam Deck should boot into the BIOS menu. It's very likely they will reject the RMA request. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). ago. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. I know burn in takes extreme scenarios. Update 11/28 - Here’s the response from Valve… unbelievable. Stuck in RMA hell. Nothing since. You also need to reset the OS. I still have no update and waiting for a new unit to be shipped to me. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. This is Lightspeed :-) #18.